Privacy Policy
Effective Date: August 12, 2026
Masters Custom Closets LLC respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or requesting our services.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Home address or project location

• Information about your home, project, or storage needs

• Photos, measurements, or other information you choose to provide

• Information submitted through consultation request forms, contact forms, email, phone, or other communications

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, referring website, and general website activity.

How We Use Your Information
We may use the information we collect to:

• Respond to questions and consultation requests

• Schedule appointments

• Prepare designs, proposals, estimates, or contracts

• Communicate with you about your project

• Provide and improve our services

• Operate and improve our website

• Understand how visitors use our website

• Maintain business and customer records

• Send marketing or promotional communications when permitted by law

You may opt out of promotional emails at any time by using the unsubscribe option provided in the email or by contacting us directly.
Sharing of Information

Masters Custom Closets does not sell your personal information.
We may share information with service providers that assist us in operating our business or website, such as website hosting, scheduling, email, analytics, accounting, customer management, payment processing, or similar business services.
These providers may only receive information reasonably necessary to perform services on our behalf and may have their own privacy policies governing their use of information.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, business, or others.

Wix and Third-Party Services
Our website is hosted using Wix. Wix may collect and process certain information about website visitors as part of providing website hosting, security, analytics, and related services.
Our website may also use third-party tools or integrations that collect information according to their own privacy policies.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember visitor preferences, understand website traffic, improve site performance, and support analytics or marketing features.
Some cookies are necessary for the website to function. Other cookies may be optional.
Where available, you can manage your cookie preferences through our website's cookie settings or through your browser settings.

Analytics
We may use website analytics tools to better understand how visitors find and use our website. These tools may collect information such as pages visited, time spent on the site, approximate location, device type, browser information, and interactions with website content.
This information helps us evaluate and improve our website and marketing.

Links to Other Websites
Our website may contain links to third-party websites, social media platforms, or other online services.
Masters Custom Closets is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies when visiting those sites.

Protecting Your Information
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and business records, complying with legal or tax obligations, and resolving disputes.

Your Privacy Choices
You may contact us to request that we:

• Update or correct personal information you have provided

• Delete certain personal information when legally permitted

• Stop sending marketing communications

• Answer questions about how your information is used

Certain records may need to be retained for legal, contractual, accounting, tax, warranty, or legitimate business purposes.

Children's Privacy
Our website and services are intended for homeowners and other adults seeking home improvement and custom storage services. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or applicable laws.
When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Masters Custom Closets LLC
West Springfield, Massachusetts
Email: MastersCustomClosets@gmail.co
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Phone: (413) 824-6715